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FAQs

Shipping/Returns:

Can I return or exchange my hair extensions?

We are pleased to accommodate returns and exchanges within 30 days on all full sets that have not been opened, worn, or tampered with. Unfortunately, we are unable to return ponytails, halos and bangs for hygienic reasons but they may be exchanged for a different colour if unopened.

How long does shipping take?

It will take an additional 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. Shipping times will depend on your location. How long does shipping take?

USA: 7-12 working days

Canada: 5-7 working days.

Where do you ship from?

Our shipping facility is currently located in Toronto, Ontario Canada.

Maintenance:

Can I curl and straighten my Just Bought It hair extensions?
Yes, just like your own hair your extensions may be curled, straightened and blow dried. We recommend to only use a low heat setting of 120C/250F, to preserve your extensions life span.

How long do Just Bought It Hair extensions last?

Usually, the lifespan of JBI Hair extensions is 6-9 months up to a year or longer, depending on the general care they receive.

In order to keep your extensions in the best shape possible, we recommend not sleeping in your hair extensions, not using hot tools on your hair extensions on a daily basis and hanging your hair extensions up when not worn in your JBI hanger and storage bag.

Do I need two sets?

Typically you will not need more than one full set of JBI Hair. The great thing about clip in extensions is that they are versatile. You can wear as many or as few wefts as you like according to the hairstyle you want to achieve. If you feel you need a second set please contact us and we will provide you with a returning customer discount code!

Can I colour my extensions?

We do not recommend colouring,  bleaching, or toning your extensions. Our extensions are 100% human remy hair, therefore, dying or coloruing may cause damage. If you colour/alter your extensions you are no longer eligible for a refund/return. Please contact us if you ordered a colour you are dissatisfied with.

Can I cut my extensions?

Your JBI Hair extensions should be cut by a professional using a razor. Start with small amounts and work your way up to the perfect length for you. Just remember the order of which you put in your full set clip ins, after they are cut, so they match the next time you put them in!

Can I sleep in my extensions?

We do not recommend sleeping in your extensions. Proper care and storage of your Just Bought It Hair can extend the life of your extensions. Check out the options we have for storage and travel here!

How long does my hair have to be to wear extensions?

We recommend 6 inches minimum for the full set clip ins. If you have a blunt hair cut please check out this video here to perfectly blend your hair. For the ponytail extensions, as long as you can put your own hair up in a ponytail then the extensions will work for you.

Can I wash my Just Bought It hair extensions?

Absolutely, steer away from shampoos with sulfate in them and use hydrating conditioners! Leave-in conditioner is recommended.

How may I contact you?

You may contact us by e-mail at info@justboughtithair.com with any question you may have. We always guarantee a response within 24 hours and will be happy to help you!